Safety & Security

Your safety and security are our first priority.

Safety and Security

In 2012, Wendella established the Wendella Learning Development Center, an on-site classroom environment dedicated to setting the industry standard for training our employees in safety and security. The Center focuses on all aspects of safety, including maritime safety, workplace safety, emergency first aid and life-saving techniques, fire prevention and environmental safety, as well as all current United States Coast Guard (USCG) and U.S. Department of Homeland Security Directives. Training and classes are led by highly trained Wendella employees and national leaders in the maritime, safety and security industry.

The Industry Leader in Safety and Security

Wendella employees have received numerous safety-related accolades including the USCG Meritorious Service Award; multiple U.S. Coast Guard Letters of Appreciation; and two Passenger Vessel Association (PVA) National Marine Safety Awards. Wendella team members are active in national and local leadership roles for the maritime industry. This includes serving as President of the Passenger Vessel Association, the Chicago Harbor Safety Committee and co-chair of the Southern Tip of Lake Michigan Area Maritime Security Committee and the PVA's Safety and Security Committee.

Vessels and Crew

All Wendella vessels and Chicago Water Taxis are federally documented and are inspected and certified annually by the USCG for passenger service. They are operated by U.S. Merchant Marine Officers, licensed and credentialed by the USCG, Department of Homeland Security (DHS) and the Transportation Security Administration (TSA).

Wendella operates under, and is in compliance with, all applicable federal, state and local laws, rules and regulations including:

  • U.S. Coast Guard- 46CFR Passenger Vessels Subchapters T & K
  • U.S. Coast Guard Navigation Rules
  • U.S. Department of Homeland Security- 33CFR Subchapter H & Maritime Transportation Security Act of 2002
  • U.S. Food and Drug Administration
  • U.S. Army Corps of Engineers
  • Federal Communications Commission- 47CFR Telecommunications Part 80-87
  • U.S. Environmental Protection Agency
  • Illinois Department of Natural Resources
  • Illinois Liquor Control Commission
  • City of Chicago Department of Business Affairs & Consumer Protection
  • City of Chicago Department of Transportation
  • City of Chicago Office of Emergency Management

Public Health, Safety and Security Policies and Procedures

To ensure Wendella is in compliance with applicable federal, state and municipal laws, rules and regulations, the following policies and procedures are in place:

  • Smoking is prohibited on all Wendella vessels, Chicago Water Taxis and premises (410 ILCS 82; Public Act 095-0017 and Chicago's Clean Indoor Air Ordinance of 2008). This prohibition includes e-cigarettes (City of Chicago Indoor Air Ordinance Amended 2014);
  • All persons, packages, personal effects and bags are subject to search. Failure to consent or submit to screening will result in denial or revocation of authorization to board the vessel (33CFR104.265-33CFR105.255);
  • Only small bags are permitted on board the vessels;
  • Bags or luggage cannot be stored on the premises;
  • Weapons, including handguns, are not permitted on board any Wendella vessel, Chicago Water Taxi or premises (430 ILCS 66/65);
  • Law enforcement officials who are permitted to carry concealed weapons and who identify themselves to the Captain, and present official government-issued identification before boarding may be permitted on board or on the premises;
  • Personal floatation devices (PFDs) are for emergency use only and are not to be tampered with;
  • Passengers are not allowed to stand on the seats, sit on the railings, or run on board any Wendella vessel or Chicago Water Taxi;
  • Passengers must dispose of trash in appropriate receptacles and are not allowed to throw trash of any kind overboard.

Title VI

Notifying the Public of Rights under Title VI Chicago Water Taxi The Chicago Water Taxi operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Chicago Water Taxi. For more information on the Chicago Water Taxi’s civil rights program, and the procedure to file a complaint, contact 312-337-1446, email aws@wendellaboats.com, or write the Chicago Water Taxi at 400 N Michigan Avenue Suite 100 Chicago, IL 60611 A compliant may be filed directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, east Building, 5th Floor – TCR 1200 new Jersey Avenue SE, Washington D.C. View Title VI Complaint Procedures

View Title VI Complaint Form